NEW SEMINAR! Is Your Practice Well-led? Executive Practice Management Workshop

April 13, 2016

NEW SEMINAR!!! Is Your Practice Well-led? Don't be a Lemming and Lead your Team into Failure!

Supported by DPAS and Isopharm


Aims and Objectives

  • To explore the impact of changes in CQC inspections on dental practices, particularly within the Well-led KLOE.
  • To discuss the Triangle of Success and its synergy with CQC requirements.
  • To consider the Five Dysfunctions of a Team and the management of these issues.
  • To explore ‘soft skills’ that would facilitate the management of dysfunctional teams.
  • To assess the future and identify where individual practices need to make improvements to be compliant and successful.



8.30- 9.00am Registration, bacon butties and coffee


9.00 - 11am Changes to CQC inspections

Fundamental Standards and KLOEs

Potential service ratings and their impact on your practice in the future

Implications and overall impact of changes to CQC inspections


11 - 11.15am Coffee break


11.15 - 12.45pm   The Triangle of Success - Research has shown that business success is made up of three main components:-


Skills (30%) – eg Best practice, customer service, clinical, HR management, etc


Knowledge (15%) – eg Clinical, management, H and S, legislation, KPIs, oral cancer, etc.


Attitude (55%) – eg Communication, accountability, trust, commitment, motivation, integrity, openness, etc.


This section looks at how CQC inspection changes since April 2015 have led to nearly a fifth of practices failing or having to make improvements under the well-led KLOE umbrella. Elements within the ‘attitude’ section of the Triangle of Success are synonymous with CQC inspectors’ inspection prompts for the well-led KLOE. It is, therefore, prudent to discuss how the Triangle of Success is synergistic with key elements that CQC are looking for within their inspections. The implementation of quality assurance measures not only supports robust compliance but also an executive management style leading to business success.


12.45 - 1.30pm Lunch


1.30 - 3pm The Five Dysfunctions of a Team

Absence of trust

Fear of conflict

Lack of commitment

Avoidance of accountability

                                                                                         Inattention to results

This section will look at the issues faced by the management team when dealing with change, the introduction of quality assurance measures and compliance. These are all areas of work that need to be well managed and are key to meeting the nine Core Ethical Principles of Practice within the GDC Standards for the Dental Team as well as passing a CQC inspection.


3 - 3.15pm Tea break


3.15 - 4.30 The Future

An introduction to business planning, SMART objectives and problem solving.

Gaining team ‘buy-in’

Where are you now? Where would you like to be? Would you stand up to the scrutiny of the CQC?


When?  Friday 8th July

Where? Mercure Sheffield Parkway Hotel S60 5BD

How much? £150 including lunch and refreshments

How do I book? Call Nicki Rowland on 01482 872491 or e-mail her at 

NOTE - No refunds can be offered on the course fee should you cancel within 2 weeks of the seminar date.