Big thanks to our new sponsors, DPAS!

October 10, 2016

Big thanks to our new sponsors, DPAS, for supporting our IS YOUR PRACTICE SLEEPWALKING INTO CQC FAILURE? Course

Due to the success of our 'Is Your Practice Well-led?' seminar launch in Sheffield in July, we are now bringing it to London (with a different title) on Saturday 19th November and Friday 2nd December. For further information, read on.....

Aims and Objectives

  • To explore the impact of changes in CQC inspections on dental practices, particularly within the Well-led KLOE.
  • To discuss the Triangle of Success and its synergy with CQC requirements.
  • To consider the Five Dysfunctions of a Team and the management of these issues.
  • To explore ‘soft skills’ that would facilitate the management of dysfunctional teams.
  • To assess the future and identify where individual practices need to make improvements to be compliant and successful.

Seminar Agenda 

                                                                          8.30- 9.00am Registration and coffee

9.00 - 11am Changes to CQC inspections

Fundamental Standards and KLOEs

Future service ratings and their potential impact on your practice

Implications and overall impact of changes to CQC inspections


11 - 11.15am Coffee break

11.15 - 12.45pm   The Triangle of Success - Research has shown that business success is made up of three main components:-

Skills (30%) – eg Best practice, customer service, clinical, HR management, etc

Knowledge (15%) – eg Clinical, management, H and S, legislation, KPIs, oral cancer, etc.

Attitude (55%) – eg Communication, accountability, trust, commitment, motivation, integrity, openness, etc.


This section looks at how CQC inspection changes since April 2015 have led to more than a fifth of practices failing or having to make improvements under the well-led KLOE umbrella and other areas of work. Elements within the ‘attitude’ section of the Triangle of Success are synonymous with CQC inspectors’ inspection prompts for the well-led KLOE. It is, therefore, prudent to discuss how the Triangle of Success is synergistic with key elements that CQC are looking for within their inspections. The implementation of quality assurance measures not only supports robust compliance but also an executive management style leading to business success.


12.45 - 1.30pm Lunch


1.30 - 3pm The Five Dysfunctions of a Team

Absence of trust

Fear of conflict

Lack of commitment

Avoidance of accountability

                                                                                 Inattention to results

This section will look at the issues faced by the management team when dealing with change, the introduction of quality assurance measures and compliance. These are all areas of work that need to be well managed and are key to meeting the nine Core Ethical Principles of Practice within the GDC Standards for the Dental Team as well as passing a CQC inspection.

3 - 3.15pm Tea break


3.15 - 4.30 The Future

An introduction to business planning, SMART objectives and problem solving.

Gaining team ‘buy-in’

Where are you now? Where would you like to be? Would you stand up to the scrutiny of the CQC?

To conclude, this section will discuss strategic business planning and gaining staff ‘buy-in’ to support the greater business picture. It will also look at how the executive role in delegates’ practices would stand up to the scrutiny of the CQC and meet their Well-led KLOE requirements.

Venue - Henry Schein Conference Centre, Stanhope Place, London.

Cost - £120

Dates - Saturday 19th November and Friday 2nd December

How to book - Contact Nicki Rowland at or call her on 01482 872491